Return and Refund Policy

Effective Date: June 10, 2025

At Graphic Window Tint, we are committed to delivering exceptional service and quality workmanship in all our offerings, including automotive, residential, and commercial window tinting, paint protection film (PPF), ceramic coatings, detailing, and vinyl wraps. Your satisfaction is our priority. Please review our return and refund policy below.

1. Service Satisfaction Guarantee

We stand behind the quality of our services. If you are not satisfied with the outcome of any service provided, please contact us within 7 days of the service date. We will assess the issue and, if deemed appropriate, offer a complimentary correction or a partial refund.

2. Product Returns

For physical products purchased (e.g., DIY kits, accessories):

• Return Window: 14 days from the date of purchase.

• Conditions:

  • Items must be unused, in original packaging, and in resalable condition.

  • Proof of purchase is required.

• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Note: Custom-cut films and clearance items are non-returnable.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

• Approved Refunds: Processed to your original payment method within 5–7 business days.

• Shipping Costs: Non-refundable unless the return is due to our error.

If you haven’t received your refund after 7 business days, please check with your bank or payment provider. If the issue persists, contact us for assistance.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us at graphicwindowtint@gmail.com with your order details.

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact:

Graphic Window Tint
📍 59-65 Buckhurst St, South Melbourne VIC 3205
📞 0450 851 110‬
📧 graphicwindowtint@gmail.com
🌐 https://graphicwindowtint.au